Terms & Conditions

Keepr Digitals Ltd — Keepr App · Effective date: 8 April 2026

These Terms and Conditions (the “Terms”) govern your use of the Keepr app and form a legally binding agreement between you and Keepr Digitals Ltd. Keepr Digitals Ltd, registered in England and Wales under company number 16707260, with its registered office at 124 City Road, London, EC1V 2NX (“Keepr”, “we”, “us”, “our”), provides the app and acts as the contracting party for the purposes of these Terms.

By creating an account or otherwise using the app, you agree to be bound by these Terms. If you do not agree, you must not use the app.

1. Eligibility

The app is intended for individuals who are 18 years of age or older. By creating an account, you confirm that you are 18 or over and that you have the legal capacity to enter into a binding agreement.

The app is currently intended for use by individuals based in the United Kingdom. By using the app, you acknowledge that it is currently designed and operated for use within the United Kingdom and that certain features may not be available outside the United Kingdom.

We may suspend or terminate an account where we reasonably believe that a user does not meet these eligibility requirements.

2. Your Account

2.1 Registration

To use the app, you must create an account and provide information that is accurate, current and complete. You are responsible for keeping your details up to date. You must not create an account using false information, impersonate another person, or register on behalf of someone else without proper authority.

2.2 Account security

You are responsible for maintaining the confidentiality of your login credentials and for restricting access to your account. If you become aware of any unauthorised use of your account or any security issue, you must notify us promptly at hello@keepr-app.com. You are responsible for all activity carried out through your account, unless you notify us of unauthorised access without undue delay.

2.3 One account per person

Each user may maintain only one active account. We may restrict, merge or remove accounts where multiple accounts are created or used in a way that breaches these Terms.

3. Use of the App

3.1 Permitted use

The app is intended for personal and non-commercial use. You are granted a limited, non-exclusive, non-transferable and revocable right to use the app for its intended purpose, which is to connect with other adults for dating and social interaction. Nothing in these Terms is intended to affect your statutory rights.

3.2 Prohibited conduct

When using the app, you must act lawfully and respectfully towards other users. In particular, you must not:

• use the app for any unlawful purpose or in a way that breaches applicable laws or regulations;
• provide false or misleading information, or create a profile that does not accurately represent you;
• use the app for commercial purposes, including promoting services, requesting money, escorting, prostitution, or any form of solicitation;
• engage in behaviour that is abusive, threatening or harmful to other users, including harassment, stalking, intimidation or coercion;
• send unsolicited sexual content, intimate images, or sexually explicit material to other users;
• engage in romance fraud, financial scams, image-based abuse (including the non-consensual sharing of intimate images), sextortion, or impersonation of another person (“catfishing”);
• share content that is illegal, defamatory, obscene, hateful, discriminatory, or harmful to children;
• attempt to access accounts, systems or data that do not belong to you, or interfere with the operation of the app, including through automated tools, scraping, reverse engineering or attempts to manipulate the platform;
• share another user’s personal information without their consent, or use information obtained through the app for any purpose outside the app.

3.3 Trust and reliability features

The app includes features designed to support trust and safety, including reliability status indicators, the points system, vouching, referrals, event invitations and the user reporting mechanism. These features must be used honestly and in good faith.

You must not misuse vouching, referral, event or reporting features, including by submitting false reports, manipulating referral activity, generating vouches that do not reflect a genuine real-world connection, or providing misleading attendance confirmations. Misuse of these features may result in temporary restrictions, visibility limitations, suspension or permanent removal of an account, in addition to any other rights we have under these Terms.

4. Your Content

4.1 Ownership and licence

You retain ownership of any content you upload to the app, including profile information, photos, messages and event details (“Your Content”).

By submitting Your Content, you grant Keepr a non-exclusive, worldwide, royalty-free licence to use, store, display, reproduce and process that content for the purpose of operating, maintaining and improving the app, including making Your Content visible to other users in line with your profile and visibility settings, and for safety, moderation and legal compliance purposes. The licence terminates when you delete the relevant content or your account, except where retention is necessary for safety, legal or compliance purposes.

4.2 Content standards

You are responsible for Your Content. Your Content must be lawful and must not be misleading, abusive or harmful, and must not infringe the rights of others, including privacy, intellectual property, publicity or other legal rights. You must hold all necessary rights to upload and share Your Content.

We may review, restrict, label or remove Your Content where we reasonably believe that it does not meet these standards or is inconsistent with the purpose of the app.

4.3 Reporting

The app provides a reporting feature that allows users to flag content or behaviour that may breach these Terms. Reports are reviewed as part of our moderation process, supported by automated triage tools where appropriate. Where appropriate, we may take action, including restricting access to content or accounts, applying reliability status changes, or suspending or removing accounts.

Some reports may result in temporary account restrictions, profile visibility changes or automatic account suspension while a review is carried out. Serious safety concerns may require immediate temporary account pause pending investigation. Where appropriate, users may request further review by contacting hello@keepr-app.com. Further information on how report data is processed and retained is set out in our Privacy Policy.

5. Subscriptions and Payments

5.1 Free and paid features

The app offers both free and paid features. Paid subscriptions provide access to additional functionality, which is described within the app at the point of purchase.

5.2 Billing

All payments are processed through the Apple App Store or Google Play. When you subscribe, you enter into a payment relationship with the relevant platform provider and agree to their terms and conditions. We do not collect or store your payment card details.

5.3 Subscription renewal

Subscriptions renew automatically at the end of each billing period unless cancelled in advance. You can manage or cancel your subscription at any time through your Apple or Google account settings. Any changes will take effect in accordance with the policies of the relevant platform provider.

5.4 Refunds

Refunds are handled by Apple or Google in line with their respective policies. As payments are processed through these platforms, Keepr does not issue refunds directly. If you believe you are entitled to a refund, you should contact the relevant platform provider.

5.5 Cancellation rights and the 14-day cooling-off period

Under UK consumer law, you may have a statutory right to cancel a purchase of digital content or services within 14 days of the date of purchase.

Where a paid subscription or a free trial begins immediately on purchase, you will be asked at the point of purchase to acknowledge that the service starts straight away and to expressly waive your right to cancel within the 14-day cooling-off period. By proceeding with the purchase after providing this acknowledgement, you confirm that:

• you have requested that the service begin immediately during the 14-day cooling-off period; and
• you acknowledge that, as a result, you will lose your right to cancel under regulation 28 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once performance of the service has begun.

This does not affect any statutory rights that cannot be excluded under applicable law.

6. Privacy

Your use of the app is also subject to our Privacy Policy and Cookie Notice, which form part of these Terms and should be read alongside them. Together, these documents explain how we collect, use, store and protect your personal data when you use the app, and set out your rights and how you can exercise them.

By using the app, you acknowledge that your personal data will be handled in accordance with the Privacy Policy. If you do not agree with how your data is processed, you should not use the app.

7. Safety, Online Harms and User Interactions

Your safety is important to us, and we take steps to support a safe and respectful environment within the app. We use moderation processes and review user reports in order to identify and address behaviour that may breach these Terms. Keepr is, however, a platform that connects individuals, and we do not control or supervise interactions between users.

As an online dating service, the app may attract conduct that is harmful or illegal, including (without limitation) catfishing, romance fraud, financial scams, image-based abuse, sextortion, the sharing of unsolicited sexual content, harassment and stalking. We take these risks seriously and have implemented reporting, blocking, automatic account-pause and human review mechanisms to support compliance with our duties under the Online Safety Act 2023 and other applicable law.

Despite these measures, we cannot guarantee the conduct, identity or intentions of any user. We do not verify the identity of every user. Vouches, reliability indicators, compatibility scores, referral counts and leaderboard rankings are platform features intended to support user experience and trust; they are not guarantees of behaviour, character, identity or compatibility, and you should not rely on them as such.

You are responsible for how you choose to interact with other users, including any communication or meetings that take place outside the app. We strongly encourage you to exercise caution and use your own judgement, particularly when arranging to meet in person, sharing personal or financial information, or sending intimate images.

The app may allow users to create and share invitations to real-world events. Keepr does not organise, supervise, ticket, transport or guarantee attendance at any user-created event, and is not responsible for the conduct, safety, cancellation, refunds or disputes arising from any such event or any meeting between users.

If you feel unsafe, witness behaviour that may breach these Terms, or believe a criminal offence has been or is being committed, you should use the in-app reporting function, contact us at hello@keepr-app.com, and — where appropriate — report the matter to the police or another competent authority.

8. Intellectual Property

The app, including its design, features, branding, graphics and software, is owned by Keepr Digitals Ltd or its licensors and is protected by intellectual property laws.

You are granted a limited right to use the app for its intended purpose in accordance with these Terms. This does not give you any rights to the underlying technology, content or branding of the app. You must not copy, modify, distribute, decompile, disassemble, reverse engineer or otherwise exploit any part of the app or its content, except as permitted by these Terms or applicable law, or with our prior written consent. You must not use our name, trademarks, logos or branding without our prior written permission.

9. Suspension and Termination

9.1 Termination by you

You may pause or delete your account at any time through your account settings. Once your account is deleted, your profile will no longer be visible to other users and access to the app will be removed. We will handle your personal data in accordance with our Privacy Policy, including the data retention and deletion practices set out there.

9.2 Suspension and termination by us

We may suspend, restrict or terminate your access to the app where we reasonably believe that you have breached these Terms, acted in a way that may harm other users, or used the app in a manner that is inconsistent with its intended purpose. We may also take action where necessary to protect the safety of users, maintain the integrity of the platform, or comply with legal or regulatory requirements.

Depending on the circumstances, we may apply temporary restrictions, suspend access, or permanently remove an account. This may include automatic account pauses linked to serious-offence reports, automated visibility limitations connected to the reliability status system, and restrictions related to misuse of referral, vouching, reporting, event or reliability features. Where appropriate, we will provide notice before taking action; in cases involving risk to users or the platform, we may take immediate action without prior notice.

You may request human review of any suspension, termination or visibility limitation that significantly affects you (see our Privacy Policy, section 2.1).

10. Disclaimers

The app is provided on an “as is” and “as available” basis. We do not guarantee that the app will always be available, uninterrupted, or free from errors or defects. While we take steps to support a safe and reliable service, we do not make any guarantees about the performance, reliability or suitability of the app for any particular purpose.

The app is designed to connect users, but Keepr is not an introduction agency, escort service, identity verification service, dating coach, background-check service or guarantor of any user. We do not endorse or guarantee the behaviour, intentions, statements, identity or compatibility of any user. Compatibility scores, reliability indicators, vouches, referrals and leaderboard rankings are provided as platform features to support user experience and trust, but they do not constitute representations or warranties about any user.

Interactions with other users are at your own discretion and risk. This includes any communication, sharing of content, exchange of information, or meeting that takes place outside the app. You are responsible for the decisions you make based on information or interactions within the app.

11. Limitation of Liability

Nothing in these Terms limits or excludes our liability where this would not be permitted by law. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any liability under the Consumer Rights Act 2015 that cannot be excluded or limited.

Subject to the paragraph above, to the fullest extent permitted by law, Keepr Digitals Ltd will not be responsible for any loss or damage that is not a direct and foreseeable result of your use of the app. In particular, we are not responsible for:

• loss of data, loss of profit, loss of income or revenue, loss of business, loss of opportunity, loss of goodwill or reputation, or any indirect, special or consequential loss;
• loss or damage arising from interactions with other users, including any communication, sharing of content, or meeting that takes place outside the app;
• the conduct, identity or intentions of other users, or any reliance you place on information, vouches, compatibility scores, reliability indicators, referrals, leaderboards, or event details provided through the app;
• loss or damage caused by events outside our reasonable control (see section 13.3).

Where we are liable to you, our total aggregate liability arising in connection with these Terms or your use of the app in any 12-month period will not exceed the greater of (a) the amount you have paid to Apple or Google for subscriptions to the app in that period, and (b) £50. This cap does not apply to liability that cannot be limited under applicable law.

12. Your Responsibility for Breaches

To the extent permitted by law, you agree to be responsible for any loss, damage, cost or expense that Keepr suffers as a direct result of your serious or deliberate breach of these Terms, including any breach of section 3.2 (Prohibited conduct) or section 4.2 (Content standards), or any unlawful conduct by you in connection with the app, including a third-party claim brought against Keepr arising directly from such conduct.

This section does not apply to consumers in respect of liability that cannot lawfully be transferred to a consumer.

13. General

13.1 Changes to these Terms

We may update these Terms from time to time to reflect changes to the app, its functionality, or applicable legal and regulatory requirements. Where updates are made, we will make the revised Terms available within the app and update the effective date accordingly. If changes are significant, we may take additional steps to bring them to your attention, including through in-app notifications. Your continued use of the app after the updated Terms have been made available constitutes acceptance of the changes.

13.2 Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms, or your use of the app, will be subject to the exclusive jurisdiction of the courts of England and Wales. Where applicable, nothing in these Terms affects any rights you may have under mandatory consumer protection laws of the country in which you live.

13.3 Events outside our control (force majeure)

We are not liable for any failure or delay in performance under these Terms that is caused by events outside our reasonable control, including (without limitation) acts of God, natural disasters, pandemics, epidemics, war, civil unrest, terrorism, government action, strikes, failures of internet, telecommunications or third-party hosting infrastructure, or failures of platform providers (Apple, Google) or sub-processors.

13.4 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, will be severed. The remaining provisions will continue in full force and effect.

13.5 No waiver

A failure or delay by Keepr to exercise any right or remedy under these Terms is not a waiver of that right or remedy.

13.6 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to a successor in connection with a merger, acquisition, restructuring or sale of all or part of our business, provided that this does not materially reduce your rights.

13.7 Entire agreement

These Terms, together with our Privacy Policy and Cookie Notice and any additional terms presented to you within the app at the point of purchase, constitute the entire agreement between you and Keepr in relation to your use of the app and supersede any prior agreements, representations or understandings, whether written or oral. Nothing in this section limits liability for fraud or fraudulent misrepresentation.

13.8 Third-party rights

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

14. Contact Us

If you have any questions about these Terms or your use of the app, you can contact us using the details below.

Keepr Digitals Ltd

124 City Road, London, EC1V 2NX

hello@keepr-app.com

We will respond to enquiries within a reasonable time.